Customer Satisfaction
The results are in for our April 2006 Customer Service Survey, and they show that our focus upon customer service has not gone unnoticed! Our respondants gave us marks of 100% for customer satisfaction, and once again 100% of our respondants said "yes" when asked if they would recommend the Chamber of Commerce Benefits Plan to other businesses.
| Speed and accuracy of preparing booklets, ID cards, drug cards, etc. |
 |
|
2003 |
2006 |
|
| |
"Very Satisfactory" |
60% |
88% |
|
| |
"Satisfactory" |
40% |
12% |
|
| |
"Unsatisfactory" |
0% |
0% |
|
Speed of claim payments |
|
|
2003 |
2006 |
|
| |
"Very Satisfactory" |
63% |
79% |
|
| |
"Satisfactory" |
37% |
21% |
|
| |
"Unsatisfactory" |
0% |
0% |
|
Accuracy of claim payments |
|
|
2003 |
2006 |
|
| |
"Very Satisfactory" |
69% |
88% |
|
| |
"Satisfactory" |
31% |
12% |
|
| |
"Unsatisfactory" |
0% |
0% |
|
Accuracy and timeliness of premium invoicing |
|
|
2003 |
2006 |
|
| |
"Very Satisfactory" |
72% |
89% |
|
| |
"Satisfactory" |
28% |
11% |
|
| |
"Unsatisfactory" |
0% |
0% |
|
Responsiveness to premium enquiries and adjustments |
|
|
2003 |
2006 |
|
| |
"Very Satisfactory" |
78% |
89% |
|
| |
"Satisfactory" |
22% |
11% |
|
| |
"Unsatisfactory" |
0% |
0% |
|
Responsiveness to claim problems and inquiries |
|
|
2003 |
2006 |
|
| |
"Very Satisfactory" |
78% |
94% |
|
| |
"Satisfactory" |
22% |
6% |
|
| |
"Unsatisfactory" |
0% |
0% |
|
Would you recommend the Chamber of Commerce Benefits Plan to others? |
|
|
2003 |
2006 |
|
| |
YES |
100% |
100% |
|
Testimonials
"Doing a great job – can't think of any problems – your staff is great – easy to deal with!"
"We are very satisfied with the service at this time. All enquiries have always been handled in a timely manner."
"Enjoy the helpfulness of the office staff and friendliness."
"Very easy program to administer. The support is great and I get answers back quickly. Keep up the good work!"
|
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